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Legal Terms

Terms of Service (End User License Agreement)

Effective date: July 3, 2026
Last updated: November 2, 2026

These Terms govern use of the Fidurant back-office service (the “Service”), provided by Fidurant LLC, a Kentucky limited liability company (“Fidurant”, “we”). By using the Service you agree to these Terms on behalf of the organization you represent (“Customer”, “you”). If you have a signed agreement with us (e.g. a Pilot Agreement), that agreement controls where it conflicts with these Terms.

1. The Service

Fidurant helps your team run your back office. The Service extracts information from business documents you submit (by upload or email), organizes it for your team’s review, and — where you connect them — reads data from your accounting system (QuickBooks Online) and bank accounts (through Plaid, read-only) to power features like receivables aging, payment-run preparation, reconciliation, and cash forecasting. The Service can also prepare drafts — payment reminder emails, vendor-grouped purchase orders, sourcing candidates, inventory changes, and suggested accounting entries — for your team to review. The Service also provides read-only inventory questions and answers, BOM spreadsheet import and mapping, guided setup, routed-document revisions, and transactional email delivery records.

The Service assists your team; it does not replace it. Sensitive external, financial, accounting, purchasing, inventory, and communication actions require human approval by default. An organization owner may authorize only specifically listed, bounded, deterministic, low-risk automations with limits and a kill switch. Generative AI may not auto-submit an external or materially consequential action. The Service does not execute payments, move money, or file anything on your behalf.

2. AI features and human review — important

Parts of the Service use artificial intelligence (including large language models) to read document text and draft content. You acknowledge and agree that:

  • AI output may contain errors. AI-generated extractions, suggestions, and drafts are not guaranteed to be accurate, complete, or current, and may occasionally be wrong in ways that look plausible.
  • AI output is a draft, not a decision. The Service is designed so that a person on your team reviews and approves AI output before it is relied on or acted on. You agree to review AI output before acting on it.
  • You are responsible for what you approve. When a member of your organization approves an action in the Service — sending a payment reminder, issuing a purchase order, approving extracted data or a suggested accounting entry, confirming a reconciliation match, or (if enabled) posting a record to your accounting system — that approval is your organization’s decision, and your organization is responsible for the approved action and its consequences as if it had performed the action itself.
  • No professional advice. The Service provides workflow software, not accounting, bookkeeping, financial, investment, tax, or legal advice. Outputs (including forecasts, aging reports, anomaly flags, and drafted messages) are informational tools; consult a qualified professional for advice. Forecasts and projections are estimates based on stated assumptions and are not guarantees of future results.
  • Inventory and sourcing results require verification. Product answers, stock levels, pricing, availability, lead times, specifications, and sourcing candidates may be stale, incomplete, or wrong. A candidate labeled “unverified” is not a representation of equivalence, interoperability, fitness, or safety. Regulated and safety-critical substitutions are blocked from selection in the general sourcing workflow, but you remain responsible for qualified technical and regulatory review.
  • Human review must be meaningful. Your reviewer must examine the source, provenance, uncertainty, changed values, downstream impact, recipient, quantities, pricing, and exact proposed communication or transaction. A confirmation click without appropriate review does not make an output accurate or suitable.

3. Your account and acceptable use

  • You are responsible for the accuracy of information you provide, for maintaining the confidentiality of your credentials, and for the actions of users you invite.
  • You may only submit documents and connect accounts your business is entitled to process and access.
  • You may not: misuse or overload the Service; attempt to access another organization’s data; reverse engineer the Service; use it to violate law (including laws governing commercial email); or submit malicious files.
  • We may suspend accounts that endanger the Service or other customers, with notice where practicable.

4. Your data and connected accounts

  • You own your data. Documents you submit and the data extracted or synced from your connected accounts belong to you. You grant us the limited rights needed to operate the Service (store, process, display, and transmit your data to the sub-processors listed in our Privacy Policy, and — at your direction — to your connected accounting system).
  • You can export your data from the Service at any time, and delete documents in the Service. Full account deletion is available on request.
  • Connected services. QuickBooks Online, Plaid, and your bank are third-party services governed by their own terms; we are not responsible for their acts, omissions, outages, or data. You authorize us to access them on your behalf when you connect them, and you can disconnect them at any time.
  • Emails sent on your behalf. When your team approves an outbound message (such as a payment reminder), the Service sends it on your organization’s behalf. You are responsible for the content you approve and for your compliance with laws applicable to your communications with your customers.
  • Email configuration and deliverability. Email providers, DNS, SPF, DKIM, DMARC, recipient systems, and suppression lists may delay, reject, quarantine, or misroute mail. You must keep recipients and reply-to addresses accurate, honor opt-outs and applicable commercial-email rules, and not use the Service for deceptive, unsolicited, or unlawful communications. Delivery events are operational signals, not proof that a person read or accepted a message.
  • Catalog and supplier data. You may use only catalogs, feeds, specifications, URLs, and supplier data you are authorized to access. You are responsible for applicable provider terms, licenses, quote restrictions, export controls, and intellectual-property rights.
  • We do not use your data to train AI models. Our handling of data is described in our Privacy Policy at https://fidurant.com/privacy/, which is part of these Terms.

5. Accuracy — important

Document extraction and data syncing (including AI extraction) are not guaranteed to be accurate or complete. The Service surfaces confidence signals and routes items to your team for review precisely because errors occur. You are responsible for reviewing extracted and synced data before relying on it for accounting, payment, tax, or any business decision, and for maintaining your own books and records. Section 2 (AI features and human review) applies to all AI output.

If a routed document is corrected, the Service may create an immutable revision and supersede pending proposals. Confirmed stock movements, approved or posted accounting records, sent emails, approved purchase orders, and confirmed terms are not silently rewritten; you must complete any displayed amendment, compensating entry, correction, or reversal workflow.

6. Fees

Fees, if any, are as agreed in your order or pilot agreement. We will not change your fees during a committed term. Where no fees are agreed (e.g. a free pilot), the Service is provided free of charge for that period.

7. Term and termination

Either party may terminate at any time (for pilots, per the Pilot Agreement). On termination you may export your data; we delete your documents and extracted data per the retention terms in the Privacy Policy.

8. Disclaimers and liability

  • The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including accuracy, merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, that defects will be corrected, or that AI output will be accurate or fit for any particular use.
  • Availability. We do not guarantee any particular level of availability or that scheduled tasks (such as syncs, reminders, or digests) will run at any particular time. You are responsible for keeping copies of source documents you need for legal, accounting, or tax purposes.
  • To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive, or consequential damages, or lost profits, revenue, goodwill, or data — even if advised of the possibility. Without limiting the foregoing, Fidurant is not liable for losses arising from: actions your organization approved (Section 2); reliance on unreviewed AI output; inaccuracies in data synced from your connected accounts; missed, late, or misdirected payments or filings; or third-party services (including cloud, AI, banking, email, and accounting providers). This includes losses arising from inaccurate inventory, BOM matching, forecasts, alternative-part suggestions, stale supplier price or availability, email delivery or spoofing, and a user’s failure to complete a required downstream correction.
  • Our total aggregate liability arising out of or relating to the Service is capped at the fees you paid us in the 12 months before the claim (or US $100 if you paid none). Nothing in these Terms excludes liability that cannot be excluded by law.

9. Indemnification

You will defend and indemnify Fidurant against third-party claims arising from documents or data you submit to the Service (including claims that you had no right to submit or process them), from communications or other actions your organization approved or directed through the Service, or from your use of the Service in violation of these Terms or the law. We will notify you promptly of any such claim and reasonably cooperate at your expense.

10. General

  • Force majeure: neither party is liable for delay or failure caused by events beyond its reasonable control (including outages of cloud, AI, banking, email, or accounting providers, internet failures, natural disasters, or government action), except for your payment obligations.
  • These Terms are governed by the laws of the Commonwealth of Kentucky; exclusive venue is the courts of Oldham County, Kentucky.
  • We may update these Terms; material changes will be notified to account administrators and apply prospectively.
  • These Terms plus the Privacy Policy (and any signed agreement) are the entire agreement.
  • If any provision is unenforceable, the rest of these Terms remain in effect; failure to enforce a provision is not a waiver of it. Sections 2, 4, 5, 8, 9, and this Section 10 survive termination.
  • Notices to us: support@fidurant.com.